Our website is owned and operated by MyPad Ltd, a company whose registered address is The Office, Meadow view, Route de St Clement, Jersey CI. This is the agreement that governs your use of this website and the provision of the services we provide you with. We reserve the right, at our discretion, to change, modify, add, or delete sections of these website terms at any time without advance notice. If we do this, we will post the changes to these website terms on this page and will indicate at the top of this page the date these terms were last revised. Your continued use of the website after any such changes constitutes your acceptance of the new website terms. It is your own responsibility to regularly check the website to determine if there have been changes to these website terms and to review such changes. Please take time to read these terms as it is important for both of us that you understand our contractual relationship relating to your use of the website and the services we provide you.
Description of products
All products available for purchase are described on their specific product pages. We always attempt to accurately represent every characteristic of the products.
Before ordering, we suggest you take a close look at the product description and characteristics: we choose them with care in order to provide you with the best offer possible, but every product is different and you have to make it your choice.
We do our best efforts to provide you with the best images and description, but unfortunately cannot guarantee that colours and details in the images are 100%, and sizes might in some cases be approximate.
Sales
If an order is delayed or is unable to be placed to the factory for any reason we notify you immediately. Should our selected manufacturer decide they are unable to produce a specific product matching our quality standards, we would remove it as fast as possible from our website. Should you have placed an order for that specific product, you would be notified by email of the situation, your order would be cancelled and you would be reimbursed in full.
Prices
All prices are in pounds sterling (£), and are payable in pounds sterling (£), inclusive of GST.
Purchase of products
Your order represents an offer to us to purchase a product which is accepted by us once we have sent you an email order confirmation. Any products on the same order which we have not confirmed in a order confirmation email do not form part of that contract. The company shall under no circumstances be held liable for any special losses to specific circumstances of the customer, indirect or consequential losses or for loss of profits, damage or property, or wasted expenditure.
Orders are placed and received exclusively by phone or internet and processed by MyPad Ltd.
Before ordering from us, it is your responsibility to check and determine your full ability to receive the products. This includes ensuring that the product ordered will pass freely into your room of choice, and that they fit in that room, can be transported through the front door of your flat or room, stairs and doorways, and any other issues that could make the delivery more complicated or impossible to process. Up-to-date mobile telephone number and e-mail address are absolutely necessary to ensure successful delivery of your item.
All information asked on the checkout page must be filled in precisely and accurately. We will not be responsible for a missed delivery because of wrong delivery address or an inappropriate phone number. All additional charges or costs due to delivery complications or missed delivery would thus be added to your order invoice.
You have the possibility to cancel your order anytime before the order has reached our UK and European suppliers. This process normally takes 48 hours, we would then refund you the amount paid for the product. Please contact our customer service team for details of our 7 day refund policy or refer to the returns page (Non-stock, special ordered items are non-returnable). If you wish to request a change in the delivery address, notify a change in a phone number or any other special requirements, please contact info@mypadci.com Any change to the order contract will have to be approved by MyPad Ltd before any confirmation. We would then advise you if this can be done and if there are any additional costs.
Payment
Your debit or credit card is charged for the agreed portion or whole amount of the order when the order is created. MyPad Ltd uses one of the most powerful security systems on the Internet, to protect all significant data related to payment.
A credit card and necessary information is needed for payment. All orders are paid only through PayPal account or by credit cards issued by companies listed on the payment page.
Interest free finance is available please refer to the information page for details of how to apply.
The sale will be submitted for processing as soon as you click on the “confirm” button. You will then receive an email from us to confirm the sale, availability of the product, and expected average delivery date.
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.
Delivery
We deliver to anywhere in Jersey or Guernsey at no extra cost . We can deliver to the mainland UK, however should you wish to enquire regarding costs of this option please contact our customer service team at info@mypadci.com. Delivery prices in the UK will vary depending on delivery location, and additional charges may be added to the order for remote or difficult to access locations that require special attention.
Delivery lead time may vary depending on the products ordered varying from 3-4 weeks on average. This is only an estimation, and some delivery can take longer, or alternatively be delivered much faster. All delivery estimates given at the time of placing and confirming order are subject to change. In any case, we will do our best to contact you and advise you of all changes. MyPad Ltd also provides customers with an information email address to gain regular updates on how your order is progressing. We try our best to make this tracking as accurate as possible with the information we have in hand.
Gift Vouchers
Gift vouchers can only be purchased online through the MyPad Ltd website. You have the choice of having the voucher emailed to the recipient on a pre-determined date of your choice alternatively you can print off the voucher. Vouchers are valid for one year from the date of issue and cannot be extended.
Only one gift voucher or discount code can be applied to any one transaction, this includes any promotional codes or offers.
The value of the transaction will be deducted from the total gift voucher value with the balance remaining to be spent on a future transaction. There is no minimum spend required and the voucher can be redeemed against any purchase including delivery charges.
Gift vouchers can be purchased in fixed denominations from £25 to £2000.
If you have any difficulty redeeming your voucher or have any questions then please contact info@mypadci.com for further assistance.
Contact
Should you wish to contact our customer service team, you can send us an email at info@MyPadci.com or contact us on the phone: 01534 510742 (Weekdays – 9am – 5pm) . We are here to help!
RETURN POLICY & PROCEDURES
We work everyday to provide you with the best quality products at the best affordable price, and truly wish you will be pleased with the product you have ordered from our website. However if for any reason you are not, please follow the following instructions for returning items.
If for any reason you wish to return your purchase you must notify us by contacting our Customer Service team by sending an email to info@MyPadci.com with the order reference number, a quick explanation of the reason why you wish to return the product, and any detail you consider important. We usually answer emails within 48 hours. Our customer service team will then contact you to organise a collection and explain all the necessary procedures.
How to proceed to a return?
All items and parts of items must be checked for any damage prior to assembly and removal of original packaging. It is your right and responsibility to check that your delivered products have arrived in perfect condition, before signing the delivery form.
If the delivered item does not fit your order, is damaged or incorrectly supplied, please contact info@mypadci.com as soon as possible to arrange a refund or replacement. MyPad Ltd must be notified of damages immediately on receipt of delivery. We will ask you to highlight the damage to our delivery team or send us a photo of the damage for our records and to assist us in taking appropriate action. We will require you to return the item with care, as it might be necessary to return it to the manufacturer. Please include your customer order details with the package, as these are necessary for processing a return. Once we have collected, the items will be checked and our customer service team will contact you to advise you if the possible replacement or refund.
Concerning unwanted goods, if you change your mind for any reason and you wish to return your purchase you must notify us within 3 days of receipt by contacting our Customer Service team by sending an email to info@My Padci.com. Non-stock, mattress goods and special ordered items are non-returnable once delivered. You have a duty of care for the product during the cancellation period, which includes it being sent back in the original, unmarked and undamaged packaging. Items must not have been used in any way.
Once you have contacted us, we will arrange collection and notify you of a proposed collection date shortly after.
Items returned must arrive in perfect condition. MyPad Ltd retains the right to refuse a refund on any item not deemed to be re saleable. Returns cannot be accepted once the assembly process has begun. Any items which are classed as special orders may differ and is at the discretion of MyPad LTD.
Therefore as a general rule, should you change your mind and want to return your item and get a refund, you will be liable for a standard fee of £20 for any 1-man delivery returned product, and £39 for any 2-man delivery returned product. We do not accept responsibility for items lost or damaged in transit.
General Terms relating to website use
The following terms apply to your general use of our website:
Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our website without notice (see below). We will not be liable if for any reason our website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our website, or our entire website, to users who have registered with us. You are responsible for making all arrangements necessary for you to have access to our website. You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them.
We are the owner or the licensee of all intellectual property rights in our website, and, save for our users content (where we are licensee), in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy and may download extracts of any page(s) from our website for your personal reference and you may draw the attention of others within your organization to material posted on our website. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of material on our website must always be acknowledged. You must not use any part of the materials on our website for commercial purposes without obtaining a license to do so from us or our licensors. If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Commentary and other materials posted on our website are not intended to amount to definitive advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website, or by anyone who may be informed of any of its contents.
We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material.
The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.
You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our website or to your downloading of any material posted on it, or on any website linked to it.
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you. Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with our content standards.
If you wish to make any use of material on our website other than that set out above, please contact info@mypadci.com
