Sleep Trial Terms

  • Where a mattress protector hasn’t been purchased, our standard terms and conditions apply, and the 100 night sleep trial is not applicable.
  • If you have not purchased a mattress protector, once the hygiene seal has been broken, it cannot be returned unless the product is faulty.
  • You must advise us that you wish to exchange your mattress between day 90 and 100 days from the delivery date.
  • You must have purchased and used a MyPad mattress protector with your new mattress (soiled, stained or damaged mattresses will not be exchanged).
  • The mattress must be used on a fully assembled divan bed or bed frame with evenly placed slats.You can only exchange your mattress for a mattress of the same size.
  • If you reselect a more expensive mattress, you must pay the difference.
  • We cannot make any refund if you reselect a less expensive mattress (the difference can not be made up with additional products).
  • If you have purchased a divan/bed frame or set with your new mattress, we will only exchange the mattress.
  • Mattresses being returned must be packaged prior to collection. Packaging will be provided by MyPad.
  • This sleep trial does not cover adjustable, cot, special sized or sofa bed mattresses.
  • If you decide to exchange the mattress for a new one, the sleep trial is not transferred over, and we do not provide another sleep trial on your reselection
  • Applies to CI residents only.
  • MyPad reserves the right to inspect and refuse any returning mattresses for reasons stated above before delivery of the new alternative mattress commences.
  • There is a one off fee for the sleep trial service inclusive of collection and redelivery of £39 it must be MyPad or one of our approved couriers who collects the mattress.
  • The sleep trial allows for a replacement mattress only, we will not refund the cost of your mattress to you at the end of the trial.